Refund & Return Policy
Last updated: September 2026
We want you to feel confident when ordering from DYLEEN FASHION. We carefully check and package every piece before it leaves our studio.
Because jewellery is personal and many of our pieces feature natural gemstones, please take a moment to read our return policy before placing your order.
Returns
We accept returns within 30 days of delivery for eligible ready-to-ship items.
To be eligible for a return, the item must be:
- Unworn and unused
- In its original condition
- In the original packaging
- Returned with any tags or accompanying materials
Please contact us at dyleenfashion@outlook.com before sending anything back. Include your order number and a brief reason for the return.
Please do not send a return to us without contacting us first. We will provide the return instructions and return address after your request has been reviewed.
Non-Returnable Items
For hygiene, personalization, and production reasons, the following items are not eligible for return:
- Custom, personalized, or made-to-order jewellery
- Jewellery that has been resized, altered, engraved, or otherwise modified at the customer's request
- Items marked Final Sale
- Items that have been worn, damaged, or altered after delivery
- Gift cards
For custom jewellery, we will confirm the design, gemstones, materials, and other important details with you before production begins. Once production has started, custom orders cannot normally be cancelled or returned.
If you are unsure whether your order qualifies for a return, please contact us before sending it back.
Refunds
Once your returned item has been received and inspected, we will email you to confirm whether your return has been approved.
If approved, your refund will be issued to the original payment method within 5–10 business days.
Please note that the original shipping cost is generally non-refundable for returns due to personal preference, sizing, or change of mind.
If a return is required because we sent the wrong item, or the item arrived damaged or defective, we will cover the applicable return shipping cost.
Your bank or payment provider may require additional time for the refund to appear in your account.
Exchanges
If you would like a different size or variation, please contact us before returning your item.
Exchanges are subject to availability. Because many of our jewellery pieces feature natural gemstones and limited quantities, we cannot guarantee that the same design or gemstone will still be available.
If the requested item is unavailable, we can discuss the available options with you.
Damaged or Defective Items
We carefully inspect every piece before shipping. However, if your jewellery arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please email dyleenfashion@outlook.com with:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We will review the situation and, where the issue is confirmed to be our responsibility, arrange an appropriate solution such as a replacement, repair, or full refund at no additional cost to you.
Jewellery Warranty
We stand behind the quality of our jewellery and want you to enjoy your piece for a long time.
Our jewellery is covered against manufacturing defects. This does not cover normal wear and tear, accidental damage, improper care, damage caused by chemicals or moisture, or alterations made by anyone other than DYLEEN FASHION or an approved jeweller.
If you believe your jewellery has a manufacturing defect, please contact us at dyleenfashion@outlook.com with your order number, a description of the issue, and photos of the piece.
We will review the issue and, where appropriate, offer a repair, replacement, or another suitable solution.
Return Shipping
For returns due to change of mind, personal preference, or sizing, the customer is responsible for the return shipping cost.
For items that are damaged, defective, incorrect, or otherwise sent incorrectly by DYLEEN FASHION, we will cover the applicable return shipping cost.
We recommend using a tracked and insured shipping service when returning jewellery. DYLEEN FASHION is not responsible for items lost or damaged while being returned to us before they reach our studio.
Natural Gemstones
Natural gemstones are unique, and slight variations in colour, tone, inclusions, and appearance are part of their natural character.
These natural variations are not considered defects and are not normally grounds for a return.
If you have specific expectations regarding the colour, clarity, size, or appearance of a gemstone, especially for a custom order, please discuss them with us before your purchase.
Order Cancellations
For ready-to-ship orders, please contact us as soon as possible if you need to cancel your order. We will do our best to accommodate your request before the order is dispatched.
For custom jewellery, cancellation is only possible before production or material sourcing has begun. Once a custom order has entered production or gemstones or materials have been specifically sourced for your design, it cannot normally be cancelled.
Contact Us
If you have any questions about returns, refunds, exchanges, warranty, or your order, please contact us at:
We’re always happy to help.
DYLEEN FASHION