Warranty

Our Commitment

At DYLEEN FASHION, we want you to enjoy your jewelry for years to come.

Before your order is shipped, each piece is carefully checked to make sure it meets our quality standards. If you experience a manufacturing issue with your jewelry, please contact us. We will review the issue and help determine the best solution.

Depending on the situation, we may offer a repair, replacement, or another appropriate solution.


What Does Our Warranty Cover?

Our warranty covers manufacturing defects in materials or workmanship that occur under normal use.

If we determine that an issue is covered by our warranty, we will discuss the appropriate repair or replacement solution with you.

Please contact us before arranging any repair or modification elsewhere so that we can properly assess the issue.

What Is Not Covered?

Our warranty does not cover damage resulting from:

  • Normal wear and tear
  • Accidental damage
  • Loss or theft
  • Improper use, storage, or care
  • Contact with harsh chemicals, cleaning products, chlorine, perfume, or cosmetics
  • Damage caused by sports, physical work, gardening, or similar activities
  • Scratches, dents, bending, or other damage caused by everyday use
  • Damage to gemstones caused by impact or improper handling
  • Repairs, resizing, alterations, or modifications performed by another jeweler or third party

Natural gemstones may have variations in color, inclusions, pattern, and texture. These natural characteristics are not considered manufacturing defects.


How Do I Request a Repair?

If you have an issue with your jewelry, please contact us before sending it anywhere for repair.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the jewelry and the problem

We will review the information and let you know whether the issue appears to be covered under our warranty.

If the repair is not covered, we can provide a repair quotation before proceeding.

We will always confirm any repair cost with you before the repair begins.


Repairs by Other Jewelers

Please contact DYLEEN FASHION before having your jewelry repaired, resized, altered, or modified by another jeweler.

Third-party repairs or modifications may affect our ability to assess the original issue and may void warranty coverage for that particular issue or piece.


Caring for Your Jewelry

Proper care can help your jewelry stay beautiful for years to come.

We recommend avoiding prolonged exposure to:

  • Perfume and cosmetics
  • Household chemicals and cleaning products
  • Chlorine and swimming pools
  • Salt water
  • Excessive heat or moisture

For more information, please visit our Jewelry Care Guide.


Jewelry Insurance

DYLEEN FASHION does not provide jewelry insurance.

Our warranty does not cover lost, stolen, or accidentally damaged jewelry.

For higher-value jewelry, we recommend considering coverage through your homeowner's or renter's insurance policy, or a specialist jewelry insurance provider.


Need Help With Your Jewelry?

We're here to help.

If you're unsure whether an issue is covered by our warranty, please Contact Us before arranging a repair.

We'll review the situation with you and let you know the next steps.