Shipping Policy
Last updated: September 2026
Shipping with Care
We carefully package every piece of jewellery before it leaves our studio, so it can make its way to you safely.
We ship worldwide, and you’ll receive tracking information once your order has been dispatched.
Processing Time
Ready-to-Ship Jewellery
Ready-to-ship pieces are usually dispatched within 1–3 business days after your payment has been confirmed.
During busy periods, holidays, or when additional quality checks are required, processing may take a little longer. We’ll keep you informed if there is a significant delay.
Custom Jewellery
Custom jewellery takes a little more time because each piece is made especially for you.
Most custom orders take approximately 3–4 weeks to complete, depending on the design, materials, gemstones, and production requirements.
Your estimated production time will be confirmed when we discuss your custom order.
Please note that the production time does not include shipping time.
Estimated Shipping Times
Shipping times below are estimates after your order has been dispatched. Actual delivery times may vary depending on the destination, customs clearance, local carriers, and other circumstances beyond our control.
| Destination | Estimated Shipping Time |
|---|---|
| United States | 7–14 business days |
| Europe | 7–15 business days |
| United Kingdom | 7–15 business days |
| Canada | 7–15 business days |
| Australia & New Zealand | 7–15 business days |
| Other destinations | 10–20 business days |
For custom jewellery, please allow both the production time and the shipping time when planning your order.
Shipping Costs
Shipping costs are calculated at checkout based on your destination, package weight, and the shipping option available for your order.
Free Shipping
We offer free worldwide shipping on orders of US$100 or more, provided the total package weight is 1 kg or less.
For orders that exceed 1 kg, or where special shipping arrangements are required, additional shipping charges may apply. Any applicable shipping cost will be shown at checkout.
From time to time, we may offer additional shipping promotions. Any special offer will be clearly stated on the relevant product or promotion page.
Tracking Your Order
Once your order has been dispatched, we’ll send you a shipping confirmation email with your tracking information.
Please allow a little time for the tracking information to become active after the parcel has been handed to the carrier.
If your tracking information has not updated for several business days, or your parcel has not arrived within the estimated delivery window, please contact us at dyleenfashion@outlook.com and we’ll be happy to help.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient.
Customs procedures and charges vary from country to country, and unfortunately we cannot predict or control these fees.
Please check your local customs regulations if you are unsure about potential charges before placing your order.
Shipping Address
Please make sure your shipping address is complete and accurate before placing your order.
If you need to make a change to your shipping address, please contact us as soon as possible after placing your order. We’ll do our best to help before the order is dispatched.
Once an order has been shipped, we may not be able to change the delivery address.
DYLEEN FASHION is not responsible for delays, additional shipping costs, or failed delivery resulting from an incorrect or incomplete address provided by the customer.
Delayed, Lost or Delivered Parcels
International shipments can occasionally experience delays due to customs clearance, weather, public holidays, carrier disruptions, or other circumstances outside our control.
If your parcel appears to be delayed, please contact us and we’ll help you check the latest tracking information.
If tracking shows that a parcel has been delivered but you cannot locate it, please first check with household members, neighbours, your building reception, or the local carrier. If you still cannot find it, please contact us and we’ll help you with the next steps.
For parcels confirmed as lost by the carrier, we will work with the shipping provider to investigate the shipment and determine the appropriate solution.
A Note About Custom Jewellery
For custom jewellery, gemstones and materials are sourced specifically for your design.
Because natural gemstones are unique and can be sold while an order is being discussed, we cannot guarantee that a particular gemstone will remain available until payment has been received and the order is confirmed.
Once your custom order and payment are confirmed, we will proceed with sourcing and production according to the agreed design.
If there is any important change in gemstone availability or production before we begin, we will contact you first.
Contact Us
If you have any questions about shipping, customs, or your order, please feel free to contact us.
Email: dyleenfashion@outlook.com
DYLEEN FASHION